Sweet Louise is committed to protecting your privacy. We are committed to ensuring any personal data collected through our website remains private and is only used for the purpose for which it was collected.

Data collection

The personal information collected from visitors to our website, including their identity, remains confidential. We respect the law(s) on confidentiality applicable to this website (New Zealand) and we will never pass on these data to any third party, unless required by law.

As is common with other websites and associated services Sweet Louise saves details of our site visitors for the following purposes:

  • to process any transactions that you might make on our site.
  • to help provide any other services that you have requested.
  • to offer the most relevant information suitable to you and your interests.
  • for any marketing, fundraising, promotional, publicity, or market research that we might undertake.

It may also be used for:

  • any purposes for which the information was requested
  • purposes directly related to the above purposes.

Your information will not be used for any purpose to which you would not reasonably expect us to use the information provided.

We will not disclose personal data we hold about you to any third party except as set out in this Privacy Policy, where we have informed you we will be doing so at the time of collection of the personal data, and/or as otherwise authorised by you.

We do not handle or store any credit card details entered online. These are captured by a secure, PCI-compliant payment gateway.

Collecting personal information from members

Personal information submitted by members or submitted through the member registration form remains private and will be stored securely by Sweet Louise at all times. The information will be shared in confidence with your Sweet Louise Support Coordinator.

The information may also be used by Sweet Louise for planning, service development and research and to endeavour to ensure that the programme continues to fully meet the intended purposes for which it was established. We do not combine the information used for these purposes with any personally identifiable information.

We will not disclose the personal information on any member or member registration to a third party unless authorised by the member concerned.

Storage and security of your personal information

All personal information we collect about you is stored securely.

Changing your personal information

If at any time you wish to view or change the personal information we hold about you, please email us at [email protected]

Information we collect automatically

If you visit our website to browse, read, or download information or forms:

Your web browser automatically sends us (and we may retain) information such as the:

  • internet domain through which you access the site;
  • internet Protocol address of the computer you are using;
  • type of browser software and operating system you are using;
  • date and time you access our site; and
  • the Internet address of the site from which you linked directly to our site.

We will use this information as aggregate data to help us maintain this site, e.g., to determine the number of visitors to different sections of our site, to ensure the site is working properly, and to help us make our site more accessible and useful. We will not use this information to identify individuals.

We will not obtain personally-identifying information about you when you visit our site.

Google Analytics

We use Google Analytics to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Communication with you

In order to maximise the utility of our site and associated services we may use your personal information to send you information and updates about Sweet Louise, the website and its associated services via email, telephone, SMS or post. You may withdraw your consent from each of these types of communication channel (and/or from all communication channels) at any time by using the unsubscribe functionality on email communications, by calling 0800 793 385 or email [email protected]


Sweet Louise is committed to dealing quickly and appropriately with any complaints. If you have a complaint, please contact us by calling 0800 793 385 or email [email protected]